*These Frequently Asked Questions also act as our Terms & Conditions.
1. How do I contact Pamper Yourself Now?
You will find our address, phone number and email address on the contact page.
2. How long will it take to receive my order?
Delivery in the UK is always FREE and we post everything first class, so your order normally takes between 3-5 days to arrive. Delivery to Channel Islands and Isle of Man may take longer.
3. Do you ship internationally (outside the UK)?
Yes! Our estimated delivery times are:
Europe – 10-15 days
Worldwide – 15-25 days
4. What are your delivery costs?
UK, Northern Ireland, Channel Islands and Isle of Man:
FREE SHIPPING (with a 2 day guarantee service for orders over £75.00 - order one day we post the next delivery the next).
£0.00- £10.00 - £4.25
£11.00- £20.00 - £7.00
£21.00 -£50.00 - £15.00
£51.00 - £99.00 - £20.00
Over £100.00 - free
Delivery please allow 10-15 days
Rest of the World:
£0.00- £10.00 - £7.00
£11.00- £20.00 - £11.00
£21.00 -£50.00 - £20.00
£51.00 - £99.00 - £25.00
Over £100.00 - £25.00
Delivery please allow 15-20 days.
5. I would like to have a scarf shipped as a gift. Is it possible to fill out a different delivery address?
Yes, you can fill out a different delivery address.
6. What restrictions do voucher coupons have?
Limit of 1 coupon per order. Coupons cannot be used in conjunction with other coupons. Cannot be used with SALE items.
7. How do I exchange or return an article?
We value delighted customers but we do appreciate from time to time you may buy an unwanted gift or have second thoughts about your purchase.
We will happily refund any purchase price within fourteen days from receipt of your item to goods received back in showroom condition, with a valid receipt and with all labels attached.
Returns: any postage costs incurred are the full responsibility of the buyer and not Pamper yourself now ltd unless the item is faulty.
Pamper yourself now ltd
Unit 4A Highway point
239 Torrington Avenue
As an established and responsible independent retailer, we provide this policy in line with UK legislation and Trading Standards guidance.
8. How can I cancel an order?
You can cancel your order without reason. If you would like to cancel, please contact us. In case we have already shipped your order, you may return it. See point 7, above.
9. What about Cookies & Privacy?
Pamper Yourself Now uses Google Analytics cookies to keep track of how many people visit our website and how it is used. A small number of third parties (e.g. Twitter, YouTube, Google Maps) also set cookies through our website, to facilitate the use of associated features.
We do not record any personal information that can identify individuals who visit our website, unless you place an order with us or enter the information into contact form. If you provide us with personal information, we will only use it for our own administrative purposes (to process your order) or to contact you about your enquiry. We will not pass on your details to any third party unless requested by you to do so, or required to do so by law.